❓ Frequently Asked Questions

Pojok FAQ — All your questions answered here

Get answers to common questions about registration, login, payments, bonuses, and gaming — all in one place. Quick solutions, no hassle.

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Registration & Login

Account creation, password recovery, phone verification — find answers to all your questions here.

Deposits & Withdrawals

Learn the complete process for depositing and withdrawing money via Mobile Banking, Nagad, and Rocket.

Bonuses & Promotions

Welcome bonus, cashback, free spins — how to claim and use them.

Gaming & Betting

Common questions about Sports Betting, Live Casino, slots, and fish games.

Security & Account

Information on account security, updating your details, and the verification process.

Mobile App

Answers to questions about downloading, installing, updating, and using the Pojok app.

All Questions Register Payment Bonus Gaming Security App

Registration & Login

Signing up on Pojok is simple. Go to the registration page, enter your name, phone number, and password, then verify with the OTP sent to your phone — and your account is ready. The whole process takes just 2–3 minutes.

No, creating an account on Pojok is completely free. There are no charges or fees for registration.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered phone number. Verify the OTP and set a new password. The whole process takes under 5 minutes.

No. Under Pojok's policy, each person may only hold one account. If multiple accounts are created, all of them will be closed and all bonuses will be forfeited.

Yes, but it must be done through the support team. Changes cannot be made directly from Account Settings. Contact us via Live Chat and the update will be processed after your identity is verified.

Deposits & Withdrawals

You can deposit on Pojok via Mobile Banking, Nagad, Rocket, and bank transfer. Mobile Banking, Nagad, and Rocket are instant — your balance is credited immediately after deposit. Bank transfers may take 1–2 hours.

The minimum deposit on Pojok is just BDT 100. Start small, get comfortable, then enjoy bigger bets.

Withdrawals via Mobile Banking and Nagad are usually processed within 15–30 minutes. During peak hours, it may take up to 2 hours. Bank transfers take 1 business day.

Pojok generally does not charge any withdrawal fees. However, your payment provider's own transfer charges may apply. See the full terms and conditions page for details.

First, wait 30 minutes. If the issue persists, take a screenshot of the transaction and contact support via live chat or email. Most cases are resolved within 3–6 hours.

Bonuses & Promotions

Once you make your first deposit after registering, the welcome bonus will be automatically credited to your account. See the promotions page for full details on the bonus amount and terms.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a Wagering Requirement. Once you've placed the required amount in bets, the bonus funds convert to your real balance and can then be withdrawn.

Free Spins are generally awarded for specific slots games. The eligible games are listed in the promotion offer details. Make sure to read the terms and conditions carefully before accepting any offer.

Cashback offers return a set percentage of your total losses over a specific period (usually weekly). Cashback is credited to your account automatically — no need to claim it separately.

Gaming & Betting

Pojok offers betting on cricket, football, tennis, badminton, basketball, and more than 30 other sports. Enjoy live betting on all major events including IPL, BPL, the FIFA World Cup, and ICC tournaments.

Yes. Pojok's Live Casino runs smoothly on mobile. For the best experience, use a 4G or Wi-Fi connection. Live games perform even better on the Pojok app.

Not at all. Pojok's fish game is straightforward — hunt fish and collect points. Use different weapons and strategies to catch bigger fish and win bigger prizes. You'll have fun from your very first game.

Yes, the RTP (Return to Player) percentage is listed on the info page of every slots game. Pojok's slots titles typically offer 95%–98% RTP, which is above the industry average.

Security & Account

Yes. Pojok uses SSL (256-bit) encryption to keep all data secure. Your personal information, payment details, and betting history are fully protected and never shared with third parties.

After logging in, go to Account Settings → Security. You'll find the option to enable 2FA there. Once your phone number is verified, an OTP will be sent every time you log in, keeping your account more secure.

Change your password immediately and notify Pojok Support. The support team will review your account activity and, if necessary, temporarily secure your account.

Mobile App

You can download it directly from the Pojok app download page. Android users should download and install the APK file. iOS users can add the web app to their home screen via Safari.

Go to your phone's Settings → Security → enable "Install from unknown sources". Then tap the APK file to install it. You can turn that option back off once the installation is complete.

When an update is available, you'll receive an automatic notification when you log in to the app. You can also download the latest version from the download page and reinstall it — no need to uninstall the old app first.

Yes. The Pojok app gives you access to everything on the website — Sports Betting, Live Casino, slots, fish games, deposits, withdrawals, and bonuses. The app also supports push notifications and biometric login.
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If you didn't find the answer above, contact Pojok's 24/7 live chat support. Our Bengali-speaking support team is always ready to help.

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