Pojok's Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Pojok (https://pojok.org) is a trusted online gaming and Sports Betting platform in Bangladesh. This privacy policy explains how Pojok collects, uses, stores, and protects your personal information.

We believe your privacy is a fundamental right. Whether you are playing a game, making a deposit, or contacting support on Pojok — we treat the protection of your data as our highest priority in every interaction.

This privacy policy applies to Pojok's website, mobile app, and all related services. Together with our terms and conditions, it forms a complete legal framework.

2 What Information We Collect

Pojok only collects information necessary to provide and improve its services. Full details are in the table below:

3 How Information Is Collected

Pojok collects your information in several ways:

• Directly Provided Information: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatic Collection: Technical data collected through cookies, log files, and web beacons during platform use.
• Third Parties: Transaction confirmation details from payment providers (Mobile Banking, Nagad, Rocket).
• KYC Verification: Government-issued document details for identity and age verification.
• Gaming Logs: Records generated automatically while playing on the platform.

We always let you know why your information is needed before or at the time of collection. There is no hidden data collection at Pojok.

4 Purpose of Data Use

Pojok uses your personal information for the following purposes:

• To create your account and verify your identity.
• To provide gaming services and process transactions.
• To ensure bonuses and promotions reach the correct members.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer service and support.
• To meet regulatory requirements.
• To improve platform services and deliver a personalised experience.
• To promote responsible gaming and identify problematic behaviour.

5 Data Sharing & Disclosure Policy

Pojok does not sell or rent your personal information. However, data may be shared in the following limited circumstances:

• Payment Providers: Necessary data shared with Mobile Banking, Nagad, and Rocket to process transactions.
• KYC Provider: Approved third parties for identity verification.
• Legal Obligation: In response to a court order or request from a government regulatory authority.
• Fraud Prevention: Reporting suspicious activity to the relevant authorities.
• Game Provider: Licensed software companies that provide gaming services.

Before sharing any data with third parties, we require them to sign strict confidentiality agreements. They are bound to uphold the same privacy standards as Pojok.

6 Cookie Policy

Pojok uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To understand how the platform is used. You can turn this off at any time.
• Marketing Cookies: To show relevant advertisements. Never used without your consent.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

7 Data Security Measures

Pojok uses industry-leading technology to keep your data secure:

• 256-bit SSL/TLS Encryption: Bank-level security for all data transfers.
• Firewall Protection: Advanced firewall system to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Staff Training: Only authorised personnel have access to your data.
• Data Backup: Regular secure backups to prevent data loss.

In the event of a security breach, Pojok will promptly notify affected members in accordance with legal guidelines and take immediate action to limit any damage.

8 Data Retention Period

Pojok does not retain your data longer than necessary. The general rule is:

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for up to 5 years after closure (for legal purposes).
• Transaction records: retained for 7 years in accordance with Bangladesh financial regulations.
• Gaming logs: 1 year for dispute resolution.
• Support conversations: up to 3 years.
• Marketing consent records: retained for 3 years after consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymised.

9 Your Rights

As a Pojok member, you have full control over your own data:

To exercise any of these rights, please contact our support team. We will respond within 30 days.

10 Protection of Minors' Data

Pojok strictly enforces an 18+ policy. We do not knowingly collect any information from individuals under the age of 18.

If we become aware that personal data of a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

11 Privacy Policy Changes

Pojok may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email or displayed on the platform.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

12 Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch. Pojok's dedicated privacy team is ready to assist you with everything.

• Live Chat: Available 24/7, directly on the platform.
• Email: [email protected]
• Response Time: 7 business days for general requests, 24 hours for urgent matters.

We take every privacy request seriously and are always committed to ensuring the security of your information.