Pojok's Terms and Conditions — Complete Guide for Members

1 Introduction & General Information

Pojok (hereinafter referred to as the "Platform", "we", or "Pojok") is an online gaming and Sports Betting platform operating under an international license. These Terms and Conditions apply to all services, games, bonuses, and transactions on the Platform.

This document constitutes a legal agreement between you (the member or user) and Pojok. Please read these Terms and Conditions carefully before accessing, browsing, or using any service on the Pojok platform.

Pojok reserves the right to change, revise, or update these Terms and Conditions at any time. Continued use of the platform following any changes constitutes acceptance of the revised terms.

2 Eligibility & Registration

To register on Pojok and play games, you must meet the following eligibility requirements:

• You must be 18 years of age or older.
• Online gaming must not be prohibited by law in your country or region of residence.
• You must not have been previously banned from Pojok for any reason.
• Each individual may create only one account.
• All information provided at the time of registration must be accurate and up to date.

Pojok reserves the right to decline any registration request or to request identity verification at any time. If age verification fails, the account will be suspended immediately and any deposited balance will be refunded.

3 Account Management

The security of your Pojok account is entirely your responsibility. Do not share your login credentials (username and password) with anyone. If you suspect unauthorized access to your account, contact Pojok Support immediately.

• Each member is allowed only one account. If multiple accounts are found, all accounts will be closed.
• Your account must reflect your accurate name, address, and identity details.
• Pojok reserves the right to hold withdrawals until the KYC (Know Your Customer) verification process has been completed.
• Transferring or selling your account to a third party is strictly prohibited.
• Members may close their account at any time.

Pojok reserves the right to verify the details of any account when necessary. A national ID card, passport, or other government-issued document may be requested for verification purposes.

4 Deposit and Withdrawal Policy

Pojok supports deposits and withdrawals for Bangladeshi users via Mobile Banking, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum Deposit: BDT 300 (three hundred taka).
• Maximum Deposit: BDT 50,000 per day.
• Minimum Withdrawal: BDT 500 (five hundred taka).
• Withdrawal processing time: Typically 3–5 minutes, up to a maximum of 24 hours.
• Withdrawals may only be made to a verified payment method.
• The source of your deposit and the destination of your withdrawal must be the same mobile wallet.

Pojok reserves the right to temporarily hold withdrawals and request additional verification for any suspicious transactions. If money laundering or fraud is suspected, the relevant authorities will be notified.

5 Bonus & Promotion Policy

Pojok offers a variety of bonuses and promotions for both new and existing members. Each bonus comes with its own terms, which are clearly stated alongside the offer.

• Wagering Requirement: Bonus funds are generally eligible for withdrawal only after completing a 20x–30x wagering requirement.
• Bonus Validity: Every bonus has an expiry date; any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid on specific games, as stated in the offer.
• Maximum Bet: A maximum bet of BDT 500 per round applies when playing with bonus balance.
• Attempting to claim the same promotion more than once may result in account suspension.
• Bonuses are available only to the member in whose name the account is registered.

Pojok reserves the right to modify, suspend, or cancel any promotion at any time. If bonus abuse or any form of manipulation is detected, the bonus and any associated winnings will be forfeited.

6 Gameplay Rules and Code of Conduct

All games on Pojok are operated in accordance with international standards. Each game has its own rules, which can be found within the game interface.

• In the event of a technical error affecting a game outcome, Pojok reserves the right to void the round in question.
• Any winnings obtained by exploiting a software bug or error will be considered void.
• The use of automated betting software (bots) or any other unauthorized tools is strictly prohibited.
• Colluding with other members to manipulate games is strictly prohibited.
• If your internet connection drops during a game, the server record will be considered the final and binding result.

The dealer's decision is final in Live Casino games. In the event of a dispute, the game's video record will be reviewed.

7 Fair Play Guarantee

Pojok is committed to fair and transparent gaming. All our slots and table games use certified RNG (Random Number Generator) technology, which is regularly audited by independent third-party testing agencies.

• RTP (Return to Player) information for all games is available on each game's page.
• Pojok never interferes with the outcome of any game.
• Every spin or round is completely independent and is not influenced by previous results.
• Regular third-party audit reports are available upon request.

8 Responsible Gaming

Pojok believes gaming is for entertainment, not addiction. We encourage every member to play responsibly. The following safeguards are available on Pojok:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: The game will automatically stop once a set loss amount is reached.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: You may take a break lasting anywhere from 24 hours to 6 weeks.
• Self-Exclusion: You can permanently exclude yourself from the platform.

If you notice signs of gaming addiction, contact our support team immediately or Responsible Gaming View page.

9 Privacy and Data Protection

Pojok takes the security of your personal information seriously. We collect, store, and use your data solely for the purpose of delivering and improving our services.

• Your information is never sold to any third party.
• Your information is not shared with others except for identity verification or legal purposes.
• All data is protected with SSL encryption.
• You may request to view or delete the personal data we hold about you.

For more details, visit our Privacy Policy View page.

10 Account Suspension or Termination

Pojok reserves the right to suspend or terminate an account without notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Registering with false or misleading information.
• Operating more than one account.
• Any attempt to abuse bonuses or commit fraud.
• Being a minor, or operating an account on behalf of a minor.
• Any attempt to hack or gain unauthorized access to the platform's technical systems.

Members may close their account at any time by contacting the support team. Any balance can be withdrawn before closure; however, bonus balance will be forfeited.

11 Limitation of Liability

Pojok accepts no liability for the following:

• Losses from games or transactions caused by internet disconnection.
• Account loss or damage resulting from unauthorized third-party access.
• Financial losses resulting from gaming decisions.
• Temporary service disruptions due to technical issues.

Pojok makes every effort to ensure uninterrupted service; however, brief outages may occur due to maintenance or unforeseen technical issues. Pojok's liability in such circumstances is limited.

12 Policy on Changes to Terms & Conditions

Pojok reserves the right to amend these Terms and Conditions, in part or in full, at any time. Members will be notified of significant changes via email or an on-platform notification.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the new terms, you may request to close your account.

13 Contact & Dispute Resolution

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. Pojok aims to resolve all complaints within 48 hours.

• Live Chat: Available 24/7, directly on the platform.
• Email: [email protected] (for general inquiries).
• Dispute Resolution: You will receive an initial response within 7 business days of submitting a complaint.

If a dispute cannot be resolved through mutual discussion, an independent third-party mediation service will be engaged. pojok is committed to fair and honest dispute resolution.